33b Privacy Policy — Our firm commitment to protecting your personal information

Using the 33b.online website and mobile app requires us to collect certain information — such as your name, phone number, or payment details. This data is collected solely to provide you with a better experience.

We understand that sharing your information online is an act of trust. 33b does not betray that trust. This privacy policy clearly sets out what data we collect, why we collect it, how it is protected, and when it may be shared with third parties.

This policy has been written in plain English with Bangladeshi users in mind. By using any 33b service, you are considered to have accepted this policy.

33b collects various types of data — some provided directly by you, some collected automatically. See the detailed table below:

33b collects data in several ways. You should have a clear understanding of each of these methods.

Direct Collection

• Information you provide in the registration form — name, phone number, email, etc.
• Documents uploaded during KYC verification.
• Information provided via chat or email with our support team.
• The mobile banking number provided at the time of payment.

Automatic Collection

• Your activity on the site, tracked via cookies and similar tracking technologies.
• Your IP address, browser type, and device information recorded in log files.
• Game and betting session data is recorded automatically.

33b uses your data for specific purposes only. All reasons are clearly outlined below.

• Account management: Creating your account, verifying login credentials, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals securely.
• Service Improvement: Analysing your usage patterns to deliver a better experience.
• Fraud prevention: Detecting suspicious activity to keep your account secure.
• Legal Compliance: Meeting the requirements of licensing authorities.
• Notifications: Notifying you about new bonuses, promotions, or important updates.
• Responsible Gaming: Detecting unusual betting patterns and offering support where needed.
• Customer Support: Helping you resolve any issues.

33b does not sell your data to third parties. However, there are certain specific circumstances in which information may be shared.

When Your Information Is Shared

• Payment partners: Solely to process transactions with payment partners such as bKash, Nagad, or Rocket.
• Technology Service Providers: Cloud hosting or security software companies — operating under contract with 33b.
• Legal Obligation: Information may be required to be disclosed by order of a government authority or court.
• Licensing Authority: For regulatory reporting related to gaming licensing.
• Anti-money laundering: Disclosures required to comply with AML regulations.

33b uses multiple layers of security to keep your information protected.

Technical Security

• 256-bit SSL/TLS encryption on all connections.
• Passwords are stored using bcrypt hashing — no one can view your password in plain text.
• Two-layer server security: firewall and intrusion detection system.
• Regular security audits and vulnerability assessments.
• Automated security monitoring, 24/7.

Data retention period

• Active account data: retained for the duration the account remains active.
• After account closure: typically 5 years (as required by law).
• Transaction records: 5–7 years (as required by financial regulatory authorities).
• Support conversations: 2 years.

Cookies are small text files stored in your browser. 33b uses cookies for a number of purposes.

• Essential cookies: Staying logged in, remembering language preferences — the site cannot function without these.
• Performance Cookies: To identify which sections of the site are used most, in order to improve our services.
• Functional Cookies: Remembering your preferred settings — such as language or theme.
• Analytics Cookies: To understand overall user behavior — without collecting any personal data.

Every 33b user has certain fundamental rights regarding their personal data, and these rights can be exercised at any time.

33b strictly refrains from providing services to anyone under the age of 18.

• No one under the age of 18 is permitted to open an account on 33b.
• If any account holder is found to be under 18, their account will be closed immediately.
• Any data found to belong to a minor will be deleted immediately.

If you believe someone you know has opened an account on 33b irregularly, please notify our support team immediately.

Certain third-party services are used on the 33b platform — such as payment gateways and game providers.

• Third-party payment gateways operate under their own privacy policies. 33b is not responsible for those policies.
• Game providers (such as Evolution Gaming or Pragmatic Play) operate games on their own servers.
• 33b works only with trusted, licensed third-party partners.

33b may update this Privacy Policy when necessary. If significant changes are made, a notification will be sent to your registered email address.

• The date of any policy update will always be shown at the top of this page.
• Continued use of our services after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please discontinue use of the service and submit a request to close your account.